Returns Policy

Returns Policy

Thanks for shopping at NÜWA. If you’re not happy, we’re not either.

If you are not entirely satisfied with your purchase, we're here to help you make it easier.

Returns

Our standard return policy is 14 (fourteen) days.*

You have 14 calendar days to return an item from the date you received your order.

To be eligible for a return, your item must be unused and in the same condition that you got it.

Your item must be in the original packaging.

Your item also needs to have the receipt or proof of purchase.

 * Extended returns policy:  Orders shipped between November 21st, 2020 and December 31st, 2020, can be returned until January 15th, 2021.

 

Shipping
Exchanges or returns are easy and fast!

To make an exchange or return of an order, you must send us an email with the order number and return or exchange request.

The cost of return varies according to the address:

•  Continental Portugal and Islands - Free*
•  European Union - € 10.00
•  Other countries - The return is the customer's responsibility.

In case of an exchange, we resend the new products completely free.

Only exchanges of size or for articles of higher value will be accepted.

*Except of items purchased on promotion, the return value will be charge to the client (€ 3.50).

Contact us

Still need help? If you have any questions on how to return your item to us, feel free to email us at hello@nuwastore.com.