Thank you for visiting and shopping at NÜWA. Following are the terms and conditions that constitute our Shipping Policy.

Estimated delivery time*

All orders are processed within 2-5 business days, depending on the delivery address (the indicated deadlines will be extended to Azores and Madeira islands). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

* Overnight delivery is not available. Delivery delays may occasionally occur.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methods

WePickupDHL Express
Portugal and Spain Internacional shipping

Shipment locations and costs

Below are details regarding locations and shipping costs.

Portugal Free shipping
Europe Union 5€ - Free Shipping on orders above 70€
United States 15€
Brazil 18€
Norway, Switzerland 15€
Rest of world For more information about shipping costs please contact us at [email protected]

Obs.: the next areas not are available in the shipping methods: Canárias, Ceuta and Gibraltar, Melilla.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)


NÜWA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Returns Policy provides detailed information about the required procedures for returning your order.